Privacy Policy

Introduction

TandemIT Pty Ltd (ABN 34 699 177 841) ("TandemIT", "we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information when you use our website (tandemit.com.au) and our IT services.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number, business address)
• Business name and ABN
• Information submitted through our contact form (service interest, message content)
• Technical data collected automatically (IP address, browser type, pages visited) via standard web server logs

How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide IT assessments
• Deliver and manage our IT services
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

We will not use your information for direct marketing without your consent.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Encrypted data transmission (TLS/SSL) across our website
• Access controls limiting who within our team can view your information
• Regular security reviews of our systems and processes

Contact form submissions are processed via Web3Forms and delivered to our secured email. We do not store form submissions on our web server.

Disclosure to Third Parties

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Web3Forms (contact form processing)
• Cloudflare (website hosting and security)

These providers are bound by their own privacy policies and obligations.

Cookies

Our website uses essential cookies for theme preferences (light/dark mode). We do not use tracking cookies or third-party advertising cookies.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Complain about a breach of the APPs

To exercise these rights, contact us at [email protected].

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, contact us at: [email protected]